If you have to cancel your vacation, we will immediately try to offer your course place/accommodation to other interested parties.
If no replacement can be found, we will retain the deposit of 30% if you cancel up to 30 days before the start of the course.
From the 29th day onwards, we will have to charge you 80% for board and lodging if no replacement participant/tenant can be found.
In the event of cancellation from the 29th day before the start of the course, the instructors will retain 100% of the course fee.
However, we will endeavor to find a replacement participant/tenant even in the event of last-minute cancellations.
If we or you are able to find a replacement participant/renter, we will refund your deposit minus a processing fee of EUR 25. If we are only able to offer your course place/accommodation at a reduced last-minute price, the difference will be at your expense.
If a course instructor is unavailable, we will take the liberty of finding an adequate replacement. If, in exceptional cases, we are unable to do so, you will receive a refund of the course fee or the total price, depending on whether you would like to come to us without a course or not.
If the minimum number of participants for courses is not reached, we reserve the right to cancel a course up to 4 weeks before the start.
In this case, your course fee will of course be refunded immediately.
However, we cannot cover any costs for flight bookings, hotel reservations or similar that have already been made.
Unused services (e.g. early departure) cannot be refunded.