Cancellation by the Traveler and Compensation
The traveler may cancel the travel contract at any time before the trip begins. The date on which NOSADE receives the notice of cancellation is decisive. We recommend submitting the cancellation in writing, for example, by email.
If the traveler withdraws before the start of the trip or fails to embark on the trip, NOSADE forfeits its claim to the agreed-upon travel price. However, NOSADE may demand reasonable compensation unless the cancellation is due to unavoidable, extraordinary circumstances within the meaning of Section 651h(3) of the German Civil Code (BGB).
The compensation is calculated on a flat-rate basis, taking into account the time of cancellation, the expenses that would normally have been saved, and any potential alternative income from the use of the travel services. Subject to proof of lesser or no damage, it amounts to the following percentages of the agreed-upon travel price:
- up to 90 days before the start of the trip: 15%
- from the 89th to the 60th day before the start of the trip: 20%
- from the 59th to the 30th day before the start of the trip: 35%
- from the 29th to the 10th day before the start of the trip: 50%
- from the 9th day to the 1st day before the start of the trip: 75%
- on the day the trip begins or if the trip is not taken: 95%
The traveler expressly reserves the right to prove that NOSADE incurred no damages or damages significantly lower than the respective flat rate. NOSADE reserves the right to prove that higher damages were incurred; in this case, compensation is limited to the amount permitted by law.
Cancellation by NOSADE if the Minimum Number of Participants Is Not Met
If a minimum number of participants is required for a trip, this will be expressly stated in the respective trip description and in the trip confirmation.
If the specified minimum number of participants is not reached, NOSADE is entitled to cancel the travel contract, provided that the legally prescribed requirements and deadlines are met. For trips lasting two to six days, the notice of cancellation must be given no later than seven days before the start of the trip.
In the event of such a withdrawal, NOSADE will refund all payments made toward the trip price without delay, no later than 14 days after the withdrawal. Any further claims by the traveler are governed by the provisions of law.